ORDERING: 24 hours a day via email (firstname.lastname@example.org) or fax (888-759-1199). Most orders placed by 12:00pm Central Time shipped the next day. To qualify please give product number first & then the quantity, when placing an order. Office hours: Monday through Friday, 8:30 AM to 5 PM Central Time. You must provide us with a resale license and Federal ID number to order from Palko Distributing Co., Inc. All special order items will be sold at full wholesale regardless of any monthly promotion, special or show deal.
MINIMUM ORDERS: None -- Please see Shipping Charges for Free Shipping.
GUARANTEE: Any first-time order of any of our products that do not sell will be accepted back, less any free or discounted amounts. Reordered products do not qualify for this credit. A credit memo will be issued upon receipt of returned product. We will not accept products back kept longer than 90 days. After 90 days guarantee becomes null and void. Guarantee does not apply to food items. -- See also “RETURNS” Policy
TERMS: New customers will be shipped C.O.D./Cash, Check-by-Phone, Credit Card or Prepay. To avoid the C.O.D. tag fee of $11.00 you may pay with a credit card, check-by-phone or prepay with a money order. Credit Card orders will incur a $2.00 enhanced security fee. An additional 2% will be applied when credit cards used after shipment date. Company checks will be accepted after new account/credit application has been signed, submitted & approved. Terms can be extended to established accounts upon completion and verification of credit application. There are no fees for Check-by-Phone payments. Palko accepts Visa, MasterCard and Discover credit cards.
NSF CHECKS - OVERDUE ACCOUNTS: A $20.00 fee will be assessed to the customer's account for an NSF check. It is very likely the account could lose their terms and be put on a C.O.D. CASH ONLY status until a new credit history is established. No orders will be shipped to overdue accounts until they are paid in full or a payment plan has been approved by our credit department. Overdue accounts will be charged a service fee of 1.5% per month, but not in excess of legal maximum. Overdue accounts do not qualify for specials or discounts.
SHIPPING CHARGES: Free shipping on shipped orders over $150.00 in the continental US [Net shipped items must total over $150.00 to qualify for free shipping and must be shipped in the contiguous 48 states]. Orders under $150.00 net, an $8.00 shipping charge will apply (Continental US). Hawaii, Alaska and International shipping has varying rates – please ask your sales rep. Drop ship orders to consumers do not qualify for free shipping - a $20.00 charge plus shipping will apply. All C.O.D. orders incur a C.O.D. fee of $11.00. If it is determined that your store lies in a residential area we must add a residential delivery fee of $3.20 per box. In order to keep our minimum low, we must be able to ship in the most cost-effective method. Therefore, on truck shipments we will pay for normal truck delivery. Any additional charges will be the customer's responsibility. Examples: Lift-gate, Off-load, In-store delivery, phone first, etc... Refused shipments will be charged full shipping fees plus handling.
OUT-OF-STOCKS: Under 6 must be reordered. We do not automatically ship out-of-stocks. Please call customer service for status. Most out-of-stocks are honored within 30 days. Please meet the free shipping minimum to avoid shipping charges for each out-of-stock fulfillment. Out-of-stocks are subject to shipping and C.O.D. fees. All products ordered on sale and not in inventory at the time of order will be reserved for you at the sale price. Out-of-stocks over 30 days old will be automatically deleted.
PLEASE NOTE: In our effort to provide you the fastest possible service, we enter your order into our computer immediately when called in. This way, your invoice is printed and your order is put in line for shipping. Normally, this is a very efficient system. Sometimes, our customers will call us back in a few minutes to add on to their order. We don't mind the addition, but if your invoice has already been printed and your order packed, it is very difficult to look through the packages to find yours and to do an add-on. So, if you think that you might call us back with an addition, please ask us to hold your order until you call back. Otherwise, if we have already processed your order, your addition will become a new order, and must also be net $150.00 to qualify for free shipping. We regret that we have to institute this policy but feel that this is only fair to the other customers who also want their orders to go out on the same day.
RETURNS: All returns must be authorized in advance, include expiration date, lot number, UPC’s, original invoice number and must be a first time buy to qualify for the 90 day guarantee. Maximum of 12 units per sku are eligible for return. We do not accept products kept longer than 90 days. Drop ship, ship in/ship out, larger than Palko’s monthly volume orders & special order items do not qualify for the 90 day guarantee policy and cannot be returned. Restocking fees are 25%. Customer is responsible for returning merchandise in resalable condition. Full credit cannot be given for merchandise that has been defaced, marked, stamped or priced in any way. All price tags and glue residue must be removed prior to return. An additional restocking fee of 25% will be assessed if we remove any price tags or glue residue. Any items that are sold as a boxed unit must be returned as a full unit in resalable condition; no split boxes of drinks, packets, etc will be accepted. If a partial unit is received by Palko no credit will be given. No returns on nutritional bars. Replacement products will be sent with your next order for consumer returns, based on manufacturers requests and availability. When replacement products are sent to correct an error, we must receive the original shipment’s product back within two weeks. If we fail to receive the product back within two weeks, your store will be billed for the product. Discontinued/Last chance items are not eligible for returns to Palko Distributing and must be returned to the manufacturer. Credit card returns will incur an additional 2.5% fee.
DAMAGE CLAIMS: If a product is damaged in shipping, in order to receive any credit from us, you must keep the box or boxes and packing material that you received the product in, so that the shipper can come to your store and inspect the original packaging. It is "absolutely necessary" that you keep the original packaging in order to receive credit. Any claim of damaged or missing products must be requested within 24 hours of receipt. Please inform your employees who might handle incoming packages of this necessity. Digital photographs of damages may be required.
NEWSLETTER ERRORS: We are not responsible for typographical errors in this price list. Prices & discounts are subject to change without notice. BOGO's and Twin Packs are not eligible for linedrive discounts.
DISCOUNTS/OVERSTOCKS/LAST CHANCE: Occasions arise when Palko Distributing offers larger than usual discounts. These discounts are typically offered while quantities remain and are shipped on a first ordered, first served basis. We will not guarantee quantities on hand, discounts beyond the inventory we have in-stock and will not reserve backorders when we are out-of-stock. These products also do not qualify under our guaranteed sale guidelines. All prices and discounts subject to change without notice.